Privacy Policy

Multiethnic Advocates for Cultural Competence (“MACC,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and protect your information when you visit our website (maccinc.net) or register for our trainings, events, and newsletters.

By using our website or services, you agree to how we handle your information as described here.

IMPORTANT: We’re a Training Organization, Not a Healthcare Provider

MACC provides education, certification, and training for professionals in the behavioral health sector. We’re not a medical provider and don’t offer medical advice, diagnosis, or treatment.

Do Not Submit Patient Data: Please don’t submit any Protected Health Information (PHI) or specific patient case details through our website forms, contact fields, or email. If you’re a practitioner discussing a case study during a training, you must anonymize all data according to your own professional licensure and HIPAA standards.

What Information We Collect

Personal Information

We collect information you voluntarily share with us when you register for a course, sign up for our newsletter, or contact us. This includes:

• Identity Data: First name, last name, job title, and professional credentials (e.g., LSW, LPC)
• Contact Data: Email address, phone number, and mailing address
• Organizational Data: The name of your employer or agency
• Transaction Data: Details about payments and trainings you’ve purchased from us

Payment Information

We use third-party payment processors to handle financial transactions. MACC doesn’t store your full credit card number or CVV code on our servers. Your payment data goes securely to our payment processing partners (like Stripe or PayPal) for validation and processing.

How We Use Your Information

We use your data to:

• Process your registration for trainings, webinars, and the Ohio Navigator program
• Deliver your Continuing Education Units (CEUs) and certificates of completion
• Send you logistical information about upcoming events (like Zoom links)
• Send our newsletter, “MACC News,” if you’ve opted in
• Improve our website and training offerings

Who We Share Your Data With

We don’t sell your data. However, we share your information with trusted service providers who help us operate our website and deliver our services. These providers can only use your information to help us serve you.

Our key partners include:

• MailPoet: Manages our email lists and newsletters
• eForm Live: Securely captures registration data and form submissions
• Zoom: Hosts our virtual trainings and webinars (registration data may sync to Zoom to generate your unique meeting link)
• Pabbly Connect: Automates data transfer between our forms and other tools
• Google Analytics: Tracks anonymous website traffic to help us improve your experience

How We Protect Your Data

We use administrative, technical, and physical security measures to help protect your personal information. While we’ve taken reasonable steps to secure the information you provide, please know that no security measures are perfect. No method of data transmission can be guaranteed against interception or misuse.

Your Rights

Depending on where you live, you may have the right to:

• Unsubscribe: You can opt out of our marketing emails anytime by clicking the “unsubscribe” link at the bottom of any email sent through MailPoet.
• Access or Correct Your Data: You can request a copy of the data we have about you or ask us to correct inaccuracies (like updating a name on a certificate).

To exercise these rights, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We’ll notify you of any changes by posting the new policy on this page. We encourage you to review this policy periodically.